Perfect Phrases for Customer Service, Second Edition (Perfect Phrases Series)
Type
Book
Authors
ISBN 10
0071745068
ISBN 13
9780071745062
Category
Unknown
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Publication Year
2010
Publisher
Pages
256
Description
THE RIGHT PHRASE FOR EVERY SITUATION . . . EVERY TIME You've heard it a million times: "The customer is always right." But let’s face it--sometimes the customer is misinformed, confused, or downright difficult. The ability to handle such customers is what separates the serious professional from the average employee. Perfect Phrases for Customer Service, second edition, provides the language you need for everyday customer service situations--and includes simple, effective techniques that can help you meet even the most demanding customer needs. Master the most effective words and phrases for: Defusing bad situations before they get worse Handling complaints patiently and professionally Satisfying customers and increasing sales Building long-term relationships with important customers - from Amzon
Number of Copies
1
